As part of its ongoing commitment to improving service quality and regulatory compliance, OKX is rolling out important updates to its terms of service for users in Brazil. These changes are designed to provide a more localized, secure, and seamless digital asset experience tailored specifically to Brazilian residents.
With the introduction of OKX SERVIÇOS DIGITAIS LTDA., a dedicated legal entity for Brazil, users can now enjoy a platform built with local needs in mind. This includes full Portuguese-language customer support, seamless BRL deposits and withdrawals, and improved access to key financial services — all within a compliant, user-first framework.
What’s Changing and Why It Matters
The shift to a locally registered entity marks a significant step in OKX’s strategy to strengthen trust and accessibility in the Brazilian market. By aligning with regional regulations and infrastructure, OKX aims to deliver faster transactions, better security, and enhanced user protection.
However, this transition requires certain preparatory actions from users to ensure a smooth migration process.
Key Requirements Before Migration
To maintain uninterrupted access and avoid restrictions, users must complete the following steps before the deadline communicated via email:
Convert or withdraw unsupported tokens:
Only tokens available through the local entity will remain active post-migration. Any digital assets not listed locally will be frozen unless action is taken. Users have two options:- Convert unsupported tokens into supported ones.
- Withdraw unsupported tokens to an external wallet.
👉 Discover which tokens are supported in Brazil and plan your next move.
- Set trading accounts to "No Margin" mode:
All margin, perpetual, futures, and options positions must be closed prior to migration. Failure to do so may result in account restrictions. - Complete identity verification (KYC):
Full verification is mandatory. Without it, your account may be frozen — though you’ll still retain the ability to withdraw funds at any time. Redeem funds from active financial products:
Make sure to exit any active positions in:- Earn (staking and savings)
- Loan (crypto-backed lending)
- Jumpstart (early-stage project participation)
These steps ensure your account is fully compliant and ready for the transition.
Benefits of the New Local Entity
Transitioning to OKX SERVIÇOS DIGITAIS LTDA. isn’t just about compliance — it’s about delivering a superior user experience.
✅ Localized Support and Services
Brazilian users will now benefit from:
- Native Portuguese-speaking customer service
- Faster response times
- Dedicated support channels for local issues
✅ Seamless BRL Transactions
Direct BRL deposits and withdrawals mean:
- No need for intermediary exchanges
- Lower transaction fees
- Faster settlement times
This integration streamlines the onboarding process for new users and enhances liquidity management for experienced traders.
✅ Regulatory Alignment
Operating under a locally compliant structure allows OKX to:
- Build stronger partnerships with Brazilian financial institutions
- Offer more stable and sustainable services
- Pave the way for future product expansions
Frequently Asked Questions (FAQ)
Q: What happens if I don’t take action before the migration?
A: Unsupported tokens will be frozen and only available for withdrawal to an external wallet. Additionally, unverified accounts or those with active margin positions may face temporary restrictions until compliance is achieved.
Q: Will my funds be safe during the migration?
A: Yes. Your assets remain secure throughout the process. Even if your account is restricted, you retain full access to withdraw your funds at any time.
Q: Can I still trade after the migration?
A: Absolutely. Once your account is compliant and migrated, you can continue trading with full access — now with improved local features and support.
Q: How do I check which tokens are supported locally?
A: A complete list of available digital assets is published on the OKX help center. It's recommended to review this list early to avoid last-minute complications.
Q: Is this change mandatory for all Brazilian users?
A: Yes. All users residing in Brazil must migrate to the local entity to continue using OKX services under the updated terms.
Q: Will my login credentials change?
A: No. Your existing login information will remain the same. However, you may be prompted to verify your identity and confirm your location during the transition.
Preparing for a Smoother Crypto Journey
Digital asset platforms are evolving rapidly, and so are the regulatory landscapes they operate within. OKX’s move to establish a dedicated Brazilian entity reflects a broader trend toward localization, transparency, and user empowerment.
By taking proactive steps now — such as verifying your identity, closing margin positions, and managing your token portfolio — you ensure uninterrupted access to your assets and services.
👉 Stay ahead of the changes and secure your crypto future today.
The goal is not just compliance but continuity: ensuring that every Brazilian user can engage with digital assets confidently, conveniently, and securely.
Final Reminders
- Deadline awareness: Pay close attention to the date specified in the official email sent to your registered address.
- Token availability: Unsupported tokens require conversion or withdrawal before migration.
- Account settings: Disable margin trading and redeem all Grow product funds.
- Verification status: Confirm your identity early to avoid delays or restrictions.
This update represents more than a technical migration — it’s a commitment to building a stronger, more resilient crypto ecosystem in Brazil.
👉 Get started now and experience a faster, safer, and more localized crypto platform.
As OKX continues to innovate and adapt, users in Brazil stand to benefit from a more integrated, responsive, and future-ready digital asset experience. Don’t wait until the last minute — take control of your account today.