If you're trying to bind a phone number or email address to your OKX account only to find it’s already linked to another account, don’t worry—there's a solution. You can migrate the phone number or email from the old (duplicate) account to your current primary account. This process ensures you regain control of your preferred contact details while maintaining access to your main trading profile.
In this guide, we’ll walk you through the step-by-step process of migrating an email address—though the same principles apply for phone numbers. We’ll also cover important restrictions, security considerations, and best practices to protect your digital assets during the transition.
Understanding Account Migration on OKX
Account migration on OKX allows users to transfer ownership of a phone number or email from one unverified account to another. This feature is especially useful when you’ve accidentally created multiple accounts or lost access to an old one that still holds your contact information.
🔑 Key Points:
- The primary account is the one you’re currently logged into and wish to keep.
- The duplicate account is the one already associated with the email or phone number you want to move.
- After migration, the duplicate account will be permanently closed.
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Step-by-Step Guide: Migrate Your Email Address
Follow these clear steps to successfully migrate your email address on OKX:
1. Log In to Your Primary Account
Open the OKX app and log in to the account you want to keep—the primary account.
2. Navigate to Security Settings
From the home screen:
- Tap the profile icon in the top-left corner.
- Go to Profile & Settings > Security Center > Email Verification > Change Email Address.
3. Enter Required Information
You’ll need to provide:
- New email address (this can be a temporary one if needed)
- Verification code sent to the new email
- Verification code sent to the original email (the one being migrated)
- Google Authenticator code (or other two-factor authentication method)
Click Confirm, then select Migrate Account.
4. Confirm Migration & Close Duplicate Account
After verification:
- Click Start > Correct > Next Step
- Review and agree to the account closure notice
- Tap Close Account > Yes, Confirm
- Once completed, you’ll see a confirmation message indicating successful migration
Your email has now been transferred to your primary account, and the duplicate account is deactivated.
Important Rules and Limitations
Before initiating migration, be aware of these critical restrictions:
✅ Only unverified accounts can be migrated
Accounts that have completed KYC (Know Your Customer) verification cannot be migrated. If the duplicate account has undergone identity verification, this process won’t work.
🚫 No asset or referral transfer
The migration only transfers contact information. Any funds, trading history, or referral relationships tied to the duplicate account will not carry over.
⚠️ One-time migration only
Phone numbers and emails can only be migrated once. Choose carefully and ensure all data is backed up before proceeding.
💸 Withdraw assets beforehand
Since the duplicate account will be closed, make sure to withdraw any remaining balance before starting the migration. Failure to do so may result in permanent loss of funds.
What About Phone Number Migration?
The process for migrating a phone number is nearly identical:
- Go to Security Center > Phone Verification > Change Phone Number
- Provide both the new and original number verification codes
- Complete 2FA and confirm migration
Same rules apply: no asset transfer, one-time use, and only for unverified accounts.
FAQ: Common Questions About OKX Account Migration
❓ Can I recover a closed duplicate account after migration?
No. Once the duplicate account is closed during migration, it cannot be reopened or recovered. Always ensure all information and assets are secured before proceeding.
❓ Why can’t I migrate a verified account?
For security and compliance reasons, verified accounts are permanently tied to their identity data. This prevents potential misuse or identity theft through unauthorized migrations.
❓ What happens if I don’t receive the verification code?
Check your spam folder first. If the code doesn’t arrive within 10 minutes, use the “Resend Code” option. Ensure your email provider isn’t blocking messages from OKX.
❓ Is there customer support if the migration fails?
Yes. If you encounter technical issues during migration, contact OKX support directly through the app for assistance. Provide screenshots and transaction details for faster resolution.
❓ Can I use the same email on two accounts after migration?
No. After migration, the email or phone number becomes exclusively linked to your primary account. It cannot be reused on any other OKX account.
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Best Practices for Managing Multiple Crypto Accounts
To avoid future complications:
- Use a dedicated email and phone number for your main crypto exchange accounts
- Avoid creating test or trial accounts with real contact details
- Regularly audit your registered devices and recovery methods
- Enable multi-factor authentication (MFA) on all active accounts
Keeping your digital identity organized reduces risks and streamlines access across platforms.
Final Thoughts
Migrating a phone number or email on OKX is a straightforward way to consolidate your presence and maintain control over your preferred login methods. While the process comes with limitations—especially regarding verified accounts and asset transfers—it remains a valuable tool for managing accidental duplicates.
By following the steps outlined above and adhering to security best practices, you can safely complete the migration without compromising your funds or personal information.
Remember: always double-check asset balances and withdrawal addresses before closing any account. A few extra minutes of caution can prevent irreversible losses.
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