The Coins app has undergone a significant upgrade designed to enhance security, streamline user experience, and unify digital asset management. Beginning in mid-April 2023, users started receiving phased updates introducing a range of changes across the platform. Whether you're a long-time user or new to the ecosystem, understanding these updates is crucial for seamless navigation and optimal use of your account.
This comprehensive guide breaks down every key change—from updated wallet addresses to modified services—so you can stay informed and take full advantage of the new features.
New Crypto Wallet Addresses for All Users
One of the most critical changes involves your crypto deposit addresses.
👉 Stay ahead of wallet changes and secure your digital assets today.
- All users have been issued new wallet addresses for cryptocurrency deposits. These updated addresses are required for all future transactions.
- To prevent errors or loss of funds, you must stop using any previously saved addresses immediately.
- Old wallet addresses were officially deactivated on October 31, 2023. Any funds sent to these outdated addresses after this date cannot be recovered.
⚠️ Important: Always verify your deposit address within the app before initiating any transfer. Using an old or incorrect address may result in permanent loss of funds.
This change was implemented as part of broader security enhancements, ensuring better protection against potential vulnerabilities associated with legacy systems.
Access Your Previous Transaction History
While your transaction history has been cleared from the current interface due to system migration, your past data hasn’t been lost.
- You can download a complete record of your legacy transactions at any time.
- To do so, log in to the Coins website and navigate to:
Portfolio > Balance > Download Legacy
This downloadable file includes all historical activity prior to the upgrade and serves as an essential reference for personal accounting or tax reporting purposes.
Keeping a secure backup of this data is highly recommended, especially if you’ve made numerous transactions over the years.
2-Factor Authentication (2FA) Settings Reset
Security remains a top priority with the new upgrade.
- All users’ 2FA settings have been reset during the transition.
- You are now required to re-enable 2FA on your account to restore full protection.
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To re-enable 2FA:
- Go to your account security settings.
- Follow the prompts to link your preferred authentication method (e.g., Google Authenticator).
- Confirm activation.
Without 2FA enabled, your account will be more vulnerable to unauthorized access. Taking this step ensures that even if login credentials are compromised, your funds remain protected.
Unified Balances: Coins.ph and Coins Pro Merged
A major usability improvement is the integration of Coins.ph and Coins Pro balances.
Previously, users had to manually transfer funds between the two platforms. Now:
- Your Coins Pro balance is automatically reflected in your main Coins.ph balance.
- There’s no need for internal transfers or waiting times.
- All available funds are displayed under a single, unified dashboard.
This consolidation simplifies fund management, reduces friction during transactions, and provides a clearer overview of your total financial position within the ecosystem.
Updates to Coins Products and Services
Several services have been temporarily suspended or permanently discontinued as part of the platform’s evolution.
🔴 Temporarily Unavailable Services
The following cash-in options are currently offline:
- Western Union
- eTap
Cash-out options currently unavailable:
- Palawan Express Pera Padala
- LBC
These services are expected to return in the future as infrastructure upgrades continue.
🛑 Permanently Discontinued Features
The following offerings have been permanently removed:
- Purchase of international prepaid load and game credits
- Meralco bill payments
- Autosweep RFID top-up
- Ang Pao (digital gifting)
- Sending payment requests
- Redeeming crypto vouchers
- Remittance services
- Entertainment services
- Travel services
While these features are no longer active, the team is working on introducing improved alternatives in upcoming releases.
💱 Crypto-to-Peso Conversion Now Available
You can now:
- Convert cryptocurrency directly into Philippine Pesos (PHP) via both the Coins app and website.
However:
- Crypto-to-crypto trading pairs are not currently supported and will be reintroduced at a later date.
This shift reflects a temporary focus on fiat integration while backend systems are optimized for future crypto exchange functionality.
For real-time updates on service availability, visit the official Coins Status Page.
Frequently Asked Questions (FAQ)
Q: Why did my crypto deposit address change?
A: The address update was part of a platform-wide security overhaul. Old addresses are no longer valid after October 31, 2023, and cannot receive funds.
Q: Can I still access my old transaction records?
A: Yes. You can download your complete legacy transaction history from the Coins website under Portfolio > Balance > Download Legacy.
Q: Do I need to re-enable two-factor authentication?
A: Absolutely. All 2FA settings were reset for security reasons. Re-enabling it is mandatory to protect your account.
Q: Are my Coins Pro funds lost due to the upgrade?
A: No. All remaining Coins Pro balances have been merged into your main Coins.ph balance automatically.
Q: When will crypto-to-crypto trading return?
A: There is no confirmed date yet, but the team plans to reintroduce crypto trading pairs once system stability is ensured.
Q: Will discontinued services like Meralco payments come back?
A: While they are currently inactive, efforts are underway to relaunch enhanced versions in the future.
Final Thoughts: Embracing a More Secure, Unified Platform
The Coins app upgrade marks a pivotal step toward a more secure, efficient, and user-friendly digital finance experience. While some services are temporarily limited, the long-term benefits—including unified balances, stronger security protocols, and improved infrastructure—position the platform for sustainable growth.
Users are encouraged to:
- Update their records with new wallet addresses.
- Re-enable 2FA immediately.
- Download legacy transaction data while accessible.
- Monitor the status page for service restoration timelines.
As digital financial ecosystems evolve, staying informed ensures you make the most of every feature—safely and confidently.
👉 Discover how leading platforms manage secure crypto transactions in 2025.
By adapting to these changes now, you’re not just adjusting to an update—you’re stepping into a more resilient financial future.