If you're an OKX user participating in a satisfaction survey or related promotional campaign, it's important to understand the rules and guidelines that govern your participation. These Onshore User Survey Terms and Conditions ("Terms") apply to all OKX User Satisfaction Surveys and associated campaigns, and are enforced based on the specific OKX entity you're onboarded with under the OKX Terms of Service.
These Terms ensure transparency, fairness, and compliance across all regions where OKX operates. Whether you're in Europe, the U.S., Australia, or other supported jurisdictions, your eligibility, rewards, and responsibilities are clearly defined below.
Promotion Period and Eligibility
Each survey or promotional campaign begins on the date and time specified in the official communication (the "Promotion Period"). Participation is open exclusively to eligible OKX users who meet the criteria outlined in the campaign details.
👉 Discover how to qualify for exclusive rewards by completing the latest user survey today.
The first X number of eligible users, as specified per campaign, who complete the survey during the Promotion Period will receive the designated reward (the "Gift"). This operates on a first-come, first-served basis, with a maximum of 100 participants eligible to win per promotion.
Geographic Restrictions
Due to regulatory requirements, users from certain countries or regions may be excluded from participating. Final eligibility is subject to verification of residency and identity. If you reside in a restricted jurisdiction, you will not be able to participate regardless of account status.
Additionally, users must be onboarded with one of the following regional entities to qualify, depending on their location:
- OKX Europe: Operated by OKCoin Europe Ltd, a Malta-registered company licensed by the MFSA as a Crypto-Asset Service Provider (CASP). Users in EEA countries fall under this entity.
- OKX US: Managed by OKCoin USA Inc., a Delaware corporation and federally registered money service business (NMLS ID: 1767779). Available only to residents of approved U.S. states.
- OKX Australia: Services provided by OKX Australia Pty Ltd (ABN 22 636 269 040) for digital currency exchange, and OKX Australia Financial Pty Ltd (ABN 14 145 724 509, AFSL 379035) for derivatives and margin trading—limited to wholesale clients under Australian law.
- OKX Dubai: Operated by OKX Middle East Fintech FZE, licensed by the Virtual Assets Regulatory Authority (VARA) in the UAE (VASP Reference: VL/23/12/003).
- OKX Brazil: Provided by OKX Serviços Digitais Ltda. for Brazilian residents who registered on or after June 15, 2023.
- OKX Singapore: Offered by OKX SG Pte. Ltd. for Singapore-based users who registered on or after October 13, 2023.
- OKX Bahamas: Serves Mexican residents who registered between November 16, 2022, and August 28, 2023, and institutional users registered on or after August 29, 2023.
- Aux Cayes FinTech Co. Ltd: A Seychelles-based entity serving all other eligible international users not covered above.
Key Participation Rules
To ensure fairness and compliance with local regulations, several conditions apply:
- One gift per person: Only one reward will be issued per eligible participant.
- Sub-accounts excluded: Sub-accounts are not eligible to participate or receive rewards.
- Identity verification required: Participants must have completed or pass OKX’s advanced identity verification process.
- Rewards distribution: Gifts will be distributed within 21 days after the Promotion Period ends.
- Market value fluctuations: The value of crypto-based rewards may change due to market volatility. The value at withdrawal may differ from the announced reward value.
Risk Disclosures and Legal Notices
It’s essential to understand that these surveys and promotions do not constitute financial advice. The following disclaimers apply universally:
- This is not investment advice, nor an offer or solicitation to buy, sell, or hold crypto or digital assets.
- Digital assets—including cryptocurrencies, stablecoins, and NFTs—are highly volatile and involve significant risk. You could lose part or all of your investment.
- These assets are not FDIC insured and lack traditional legal protections.
- Past performance does not indicate future results. Never invest more than you can afford to lose.
- Not all products are available in every region due to regulatory constraints.
Users are strongly encouraged to consult their legal, tax, or financial advisors before making any decisions related to digital asset trading or participation in promotions.
👉 Learn more about how OKX ensures secure and compliant user experiences worldwide.
Fees, Taxes, and Responsibilities
All trading activities on the OKX platform are subject to standard trading fees, which vary based on your user tier. For detailed fee structures, refer to the official fee schedule on the OKX website.
Participants are solely responsible for:
- Any applicable taxes on received rewards
- Network or transaction fees related to gift redemption
- Connection, installation, or service costs associated with accessing or using the Gift
OKX assumes no liability for these expenses.
Modifications and Dispute Resolution
OKX reserves the right to:
- Modify these Terms at any time without prior notice
- Cancel or suspend the promotion at its sole discretion
- Exclude any participant suspected of fraudulent activity
- Interpret these Terms in its sole judgment
In case of discrepancies between translations of these Terms, the English version shall prevail.
Frequently Asked Questions (FAQ)
Q: Who is eligible to participate in OKX user surveys?
A: Eligibility depends on your residency, verified identity status, and onboarding with a supported OKX regional entity. Only users in non-restricted jurisdictions may participate.
Q: How many rewards can I receive?
A: One per eligible user. Duplicate entries or sub-account submissions will be disqualified.
Q: When will I receive my reward?
A: Rewards are distributed within 21 days after the Promotion Period ends.
Q: Are there tax implications for receiving a gift?
A: Yes. Recipients are responsible for reporting and paying any applicable taxes in their jurisdiction.
Q: Can I transfer my reward to another account?
A: No. Rewards are non-transferable and issued only to the verified participant’s primary account.
Q: What should I do if I believe I qualified but didn’t receive a reward?
A: Contact OKX Support through your app dashboard for verification and assistance.
👉 Stay ahead—complete your profile today and be ready for the next exclusive user opportunity.
Final Notes
OKX is not liable for technical errors, typographical mistakes, or omissions in promotional materials. While every effort is made to ensure accuracy, campaign details take precedence over general descriptions.
For full details on service terms applicable to your region, please review the relevant OKX Terms of Service.
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